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FAQs

How it works?

The number one improvement our members have requested is a more seamless shopping experience where all of your credits, rewards, and gift cards can all be used in one place. That time has finally come! All of the small changes we have been making over the last year have been leading up to this moment – the merge of the Artisan Fair and Artisan Shop!

Read in detail about these changes, what you can expect to see on your end, and how they will change your shopping experience in our most recent blog post: Merging the Artisan Fair and Artisan Shop: Everything You Need to Know

We hope you love these changes as much as we do! We look forward to bringing you a more curated experience.

Welcome to the GlobeIn community! We want to make sure that you have all the information to get started, and we recommend reading the information below to get the most out of your GlobeIn experience.

 

LOGGING IN

Log in to your account.

Sign In

 

FEATURES

Box Builder: This will give members the opportunity to select 3 artisan crafted items from over 30 of GlobeIn’s most popular products. This will allow you to build a custom box curation of the exact items you want!

Artisan Shop: Our marketplace where members and nonmembers can shop our artisan products.

Maven Points: Credits within your membership which can be used to purchase products from the Artisan Shop or Box Builder. *Premium Memberships will automatically receive Maven Points to shop every month!

Maven Rewards: The GlobeIn Maven Rewards Program is our way of celebrating and rewarding you for shopping with us! You'll get Maven Points for purchases, reviews, and more. 

 

CHECKING OUT

You can check out for your Box Builder order directly within your membership settings. All other purchases will be made in the Artisan Shop. You can check out by clicking the cart in the upper right hand corner. 

NOTE: Your items are not reserved for you. We recommend checking out right away for those items to make sure you get all the items you want before they sell out. Because all of our artisan items are handcrafted and made in small batches, we do have limited inventory.  

 

SHIPPING

Double check your shipping address before finalizing your order. Changing your address will only update it for future orders, not current pending orders.

All orders will be shipped within 7 business days.

You should receive a tracking email once your order ships out. You can also access tracking information through your Order History within your account. 

 

YOUR ACCOUNT 

Note when your renewal date and amount by checking the Setting tab in your account.

 

Cancellation/Refund Policy: Just in case you need to cancel one day, you are easily able to easily do this through the Settings Tab in your account. Please note that membership payments and/or remaining Maven Points will not be refunded or rolled over to other accounts. However, you will always have access to use them as a guest through our Maven Rewards Program.

 

IMPACT

GlobeIn would not be able to benefit communities from around the globe without YOU! Read more about the impact you help us make through our Impact Report.

2020 Impact Report

Every GlobeIn product is ethically produced and designed in many countries—your purchase empowers artisans around the world

 

COMMUNITY

Join the conversation in the Maven's Community on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans. It's an engaged and inspiring community where we share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces! Share tips, favorites, recipes, and more. Join today!

GlobeIn Maven’s Community!

 

QUESTIONS?

Contact our Customer Service Team through our Contact Form.

Contact Form 

Have fun, and thank you for your social impact! 

The Artisan Shop is our marketplace where members and nonmembers can shop all of our artisan products (besides new Box Builder items). If you are signed up for a membership with us, you'll have access to these items as members-only pricing!

Each product you see will have an overview on what it is, where it was made, what it's made of, and the artisan story behind it. 

Through the Artisan Shop, you will also be able to access our Maven Rewards Program in which you can earn Maven Points to spend!

Maven Rewards Program

Our Box Builder feature allows you to select 3 artisan crafted items from over 30 of GlobeIn’s most popular products. This will allow you to build a custom box curation of the exact items you want! 

Box Builder will open at 6pm PST (9pm EST) on the 1st-15th of every month for Premium Members, and from the 2nd-15th for Maven Members. For Premium Members, Box Builder equals the cost of your membership every month and can be paid in full using your Maven Points. For Maven Memberships, it will equal $50. No matter what combination you create using Box Builder, the retail value of these items are worth $70-$100!

Your Box Builder order will ship within 7 business days of ordering.  You will also receive a Digital Brochure! When you purchase your three Box Builder items, you will receive an email telling the story of the artisans behind them.  

Here’s how it works:

1- Box Builder opens at 6pm PST (9pm EST) on the 1st-15th of every month for Premium Members, and from the 2nd-15th for Maven Members

2- Choose the “Box Builder” option from the top menu bar in your account.

3- Follow the prompts to select 1 item from each of the 3 different categories to build your custom box!

4- Your Digital Brochure email will be sent and your personalized box will ship within 7 business days.

Please note:

You are only allowed to select 1 item per category. We cannot substitute any items that are not already in that category.You will not be able to finalize and purchase your Box Builder order until you select all 3 items.If you don’t want to use the new Box Builder feature, not to worry! You still have access the Artisan Shop as usual. 


If you have any questions about this feature, you can join the conversation in the Maven’s Group or contact Customer Support to get in touch with our Support Team.

GlobeIn Maven's Group

Contact Form

With the Premium Membership, you get:

- First access to Box Builder every month- You will have access on the 1st of the month at 6pm PST (9pm EST), while Maven Members have access 24 hourslateron the 2nd of the month

- 100% cash back as Maven Points to shop- This will cover your Box Builder cost, OR you can use it towards any items you'd like in the Artisan Shop

- Access to members-only pricing - You'll pay less than guest users for our products.

- Plenty of ways to earn Maven Points- Learn more below:

Maven Rewards Program

With the Maven Membership, you get:

- Second access to Box Builder every month- You will have access on the 2nd of the month at 6pm PST (9pm EST), while Premium Members have access 24 hours earlier on the 1st of the month 

- Access to members-only pricing - You'll pay less than guest users for our products

- Plenty of ways to earn Maven Points- Learn more below:

Maven Rewards Program

 

Sign up for one of our memberships and start shopping with members-only pricing!

Sign Up

Our memberships benefit both the artisans and the members. With the memberships, we are able to place large orders from the artisans that let us save money on shipping and fulfillment costs, and we pass those savings along to you with members-only pricing! For artisans, large orders also mean a steady income that is predictable and reliable, something they appreciate much more than large but unpredictable payouts.

Additionally, being a member gives you more opportunities to earn Maven Points with our GlobeIn Maven Rewards Program.

Maven Rewards Program

As a Fair Trade business, our goal is to help the artisan groups we work with make a sustainable livelihood. We always commit to the orders that we place with artisan groups. The more members (especially with longer memberships) we have, the more artisans we can commit to! 

Learn about the impact we are creating:

Watch our video from Oaxaca, Mexico

2020 Impact Report

Once you place an order, we are not able to cancel or edit the order as it begins processing immediately.  

If you would like to reach out to our Support Team, you can do so using the following link.

Contact Form

- To checkout as a Guest in the Artisan Shop, you will see a "Gift card or discount code" box on the right hand side during checkout.

- When signing up for a membership, you will see a coupon code box on the right hand side during checkout.

Things to note:

When entering the code in the box that appears, the price will adjust if the code is valid. We only allow one coupon per customer per membership. If you are shopping as a Guest, you won't have access to members-only pricing and won't be able to earn as many Maven Points!

Due to the handmade nature of our items, we are only able to have a limited stock of items in the Artisan Shop. These items are not made on a manufacturing line, so we are unable to have an unlimited amount of product. The artisans make as much as possible without sacrificing quality or their well-being. 

If you see something in our Artisan Shop that is sold out, you can enter your email address to be notified when we get more! 

To do so, click on the product you are interested in. Under the item's measurements, click "email when available" and enter your email address. 

Welcome, Canada! We are so glad that you are joining us on the GlobeIn journey. Here are some Canada-specific details below: 

- Pricing: Website pricing is in USD 

- Shipping: Shipping takes 15-25 business daysItems ship to Canada through Fedex International, and sometimes DHL

- Tariffs: You do not have to pay any tariffs when receiving the products. Gift recipients will not have to pay additional fees either.

- Policies: Learn more about our Membership Cancellation and Refund Policy through our Account or Billing FAQs below.

Join the conversation in the Maven's Group on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans.  We share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces!

GlobeIn Maven’s Community!

Share tips, favorites, recipes, and more. Join today!

Maven Rewards

The GlobeIn Maven Rewards Program is our way of celebrating and rewarding you for shopping with us! You'll get points for purchases, reviews, and more. 

To join: 

Create an account on this page:

Maven Rewards Program

To log in and get points:

Click on the Maven Rewards icon in the bottom right corner and follow the prompts.

Start shopping, reviewing, and referring! As long as you are logged in to your Maven Rewards Program account, you will receive the points.

*Please Note that those who have memberships have more ways to earn than nonmembers.

Earning points is as easy as spending them! You can earn points just for joining, placing orders, reviews, and so much more!

Redeeming your points for discounts and payment towards your purchases is as easy as earning them! The easiest way to use your points towards your purchase is by using the sliding bar to select how many points you would like to apply. This sliding bar to redeem your points is located in the order summary after you click “Check Out”.

Once your points are redeemed, they will automatically be removed from your account. If you would like to redeem them to use on a future order, or to gift a coupon to someone else, you can use the popup at the bottom right on our website to redeem your points for a coupon code that will be automatically generated for you as well as sent to you through email.

PLEASE NOTE: Maven Points expire after 6 months. 

All Maven Points expire after 6 months. Wondering how to spend them before they do? Check it out below:

Maven Rewards Program

For our Maven Rewards program, we now use a points system.

100 Maven Points = $1

PLEASE NOTE: Maven Points expire after 6 months. 

If you already signed up for a Rewards Account, you are able to refer a friend! If you're not, sign up here:

Maven Rewards Program

How to do it:

Click on the “Maven Rewards” icon in the bottom right corner of the websiteYou will then see the referral box when logged inShare the code with a friend or post it to your social media!

For the promotion, when someone makes a purchase using your referral code, they get $20 off a $70 order and so do you!

Join the conversation in the Maven's Group on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans.  We share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces! Share tips, favorites, recipes, and more. Join today!

GlobeIn Maven’s Community!

About & Impact

GlobeIn is a purpose-driven company growing in parallel with entrepreneurial artisan partners from around the world with the aim of enriching individuals and their communities.

 

We are devoted to transparent business practices, equitable and sustainable partnerships, and respect for cultural continuity. We strive to connect conscious consumers with delightful products and the talented artisans who make them, thereby strengthening the bonds of our global community.

 

Learn about the impact we are creating:

Watch our video from Oaxaca, Mexico
2020 Impact Report

We are a social business that empowers remarkable, remote artisans by giving them global reach. 

 

We do so by paying artisans (and farmers) fair prices for the products they make. A fair price is what is considered by the producer to provide a sufficient quality of living, as typical market prices are often too low to provide a sustainable living for these artisans and farmers. 

 

The membership model allows us to place large orders with the producers. As a result, we are able to optimize logistics, offer our customers great value products, while ensuring that more money goes to the artisans. For artisans, large orders also mean a steady income that is predictable and reliable, something they appreciate much more than large but unpredictable payouts.

 

Learn about the impact we are creating:

Watch our video from Oaxaca, Mexico
2020 Impact Report

We would LOVE for you to join our Maven's Group on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans.

GlobeIn Mavens Facebook Group!

It's an engaged and inspiring communitywhere we share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces! Share tips, favorites, recipes, and more. Join today!

GlobeIn is not a member of the Fair Trade Federation. However, we source all the products either directly from artisans, farmers, and cooperatives or through a network of partner organizations. In every case, we make sure that artisans and farmers are paid fair wages for their products.

Some organizations we work with are fair trade certified or verified members of the Federation. We make sure that all our partners respect and work under fair trade principles. 

Learn about the impact we are creating: 

Watch our video from Oaxaca, Mexico
2020 Impact Report

Our mission is to deliver joy by empowering and connecting remarkable, remote artisans to mindful customers. Every GlobeIn product is ethically produced and designed by artists in developing countries—your purchase empowers artisans around the world!

We have plenty to choose from, ranging from kitchen accessories, dinner and glassware, home decor, coffee/tea, cooking essentials, fashion, and self-care! You're bound to find both beautiful and useful products, whether it be for you or a loved one. Check out our products in the Artisan Shop. You won't be disappointed!

We source our products from artisans and farmers in remote regions all over the world. We purchase the majority of the products directly from the producers, making sure that we pay fair prices and build relationships to ensure that we are making a positive impact. Sometimes we also source through partner organizations and nonprofits that align with our mission of sourcing ethically. Our orders are usually much bigger than any others these producers receive, often allowing them to hire additional help and make a big difference in their community. 

Take a look at where we sourced some products from in 2020:

We are SO glad you asked! It's true, a lot of the times you will find similar goods for pennies on the dollar. But we ask in return, do you know where those items came from? Are they truly handmade? Do you know who made them?

We are in the business of not only making a social impact but providing you with the opportunity to participate in conscious consumerism. Compared to machine-manufactured products, ours are handmade by real men and women, and we provide fair wages and support to our partners in return. 

 

The membership model allows us to place large orders with the producers. As a result, we are able to optimize logistics, offer our customers great value products, while ensuring that more money goes to the artisans. For artisans, large orders also mean a steady income that is predictable and reliable, something they appreciate much more than large but unpredictable payouts. 

Learn about the impact we are creating:

Watch our video from Oaxaca, Mexico

2020 Impact Report

Being a very small startup we try to focus our resources as optimally as possible. We are unable to take phone calls at this time due to our limited customer support and have transferred over to an email Customer Support system a few years back.  We noticed it was much more efficient to be able to answer customer emails faster while providing necessary attachments, documentation and assistance with inquiries.

Instead of frustrating our community with not answering their calls, we have done away with phone support and handle all of our customer communications via our contact form.

Contact Form

We are sorry for any inconvenience this causes but have found we are better able to provide our community with prompt service that way. As we continue to grow we will always be looking for a time that we feel we can handle phone calls. 

All paints and glazes used in GlobeIn's ceramics (and any other type of dishware) are food-safe, no matter the country or artisan group.

All GlobeIn artisan groups conduct independent food-safety and lead-testing. This is the only way these groups can legally work with international clients like GlobeIn and other brands. 

There are two types of clay usually used in ceramics: earthenware and stoneware. The artisan groups that we work with can use either of these types of clay. Each ceramic product that we offer has the type of clay indicated under the “materials” section of the product description. 

Some ceramic pieces are microwave- and dishwasher-safe (usually the stoneware ones) and some are hand-wash only (usually the earthenware ones). Each ceramic product that we offer has this information indicated under the “care instructions” section of the product description.

Crazing: To confirm for us on the topic of crazing and whether or not it is food-safe we asked an expert opinion from Doug, the founder of Le Souk Ceramique and our trusted partner for many years: Crazing usually does not occur in stoneware, but it will always happen in earthenware pieces. When heated and/or cooled, the ceramic mold will expand or contract ever so slightly, while the glaze cannot. The glaze is essentially a layer of melted glass and there is no elasticity to glaze.  Crazing is the micro-fissures in the glaze that appear with thermal expansion. It’s inherent in all earthenware and not considered a defect. Crazing is not a matter of hygienic safety but rather aesthetic value, though it is unavoidable in earthenware pieces.

If you choose to use our Box Builder feature, you will have the opportunity to select 3 artisan crafted items from over 30 of GlobeIn’s most popular products! If we are offering any food/drink related products, you are able to click on each item when choosing to see if it meets your needs. 

If you are purchasing from the Artisan Shop, any food/drink related product will have a detailed description that you can read to see if it meets your needs. 


If you have any questions about individual products, you can always contact our Support Team.

Contact Form

Your Account

You can cancel your recurring membership anytime before your next bill date, and there are no cancellation fees. Your next bill date is also written directly in your membership settings under Billing > History to avoid any surprises!


Please note that if you have already been charged for the next billing cycle, we cannot refund you for the membership*.


To cancel your active membership, follow these 7 steps below:

1- Log in to your account. (f you are on a desktop, click the icon in the top right corner)

Sign In

2- Click on “Settings” at the top of the page

3- Scroll down and click on “Manage Membership”

4- If you have multiple memberships, locate the membership you would like to cancel and click "Manage"

5- Click the pink “Cancel Membership” button 

6- This will take you through the cancellation process.* Click "continue to cancel" on the next few pages.

7- When you are done with the cancellation process, you will see a confirmation page and receive a cancellation email.

*PLEASE NOTE: If you receive an error screen telling you to contact Customer Service, it may mean that you have successfully cancelled your membership already. Please feel free to contact us for confirmation!*

 

*If you have already been billed: We do not offer refunds on memberships or on remaining Maven Points at this time.  However, you are able to set your membership to cancel at the end of your current billing cycle so you are not charged again by following the same steps listed above.

1- Go to our site and click 'Sign In' > Login in the top right-hand corner. If you are logging in on mobile, click on the 2 lines symbol in the top left-hand corner. (If you are logging into your account for the first time, you will need to "Create Account" and set up your login using the same email you used to purchase.)

2- Once you are logged in, select “Settings” at the top of the page.

3- You will then see a menu on the left. You will have options including your “Order History/Tracking,” “Shipping Info,” “Billing Info,” and “Manage Membership.” If youhave multiple accounts, you will also have the option to select the one you wish to see under “My Memberships".

Join the conversations in the Maven's Group on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans.  We share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces! Share tips, favorites, recipes, and more. Join today!

GlobeIn Maven’s Community!

PLEASE NOTE: Changing your address will only update it for future orders, not current pending orders. If you have a current pending order, please reach out to our Customer Support Team and our team will see if they are able to change it before it processes.

Contact Form 

 

To update your shipping information within your account:

- Login to your account.

Sign In

- Click on ‘Settings’ in the navigation bar in the top left

- Click on “Shipping Info”

1- Log into your account.

Sign In

2- Select “Settings” at the top of the page

3- You will see the option to “Edit” next to your email under "Personal Info"

4 Enter in your new email address and click the pink “Save” button 

Please feel free to contact our Support Team if you experience any issues while updating your email address.

Contact Form

Yes, the Premium membership is the only one that allows a customer to skip! You can skip anytime before the 10th, or your next bill date, whichever comes first. 

How to skip:

1- Once you login, from your account page click on "Settings" at the top of the page

2- Scroll down and click on “Manage Membership” in the menu on the left

3- If you have multiplememberships, locate themembershipyou would like skip and click on the "Manage" button for that membership

4- Select the "Skip Membership" button 

5- Make sure to go through all of the steps

If you would like to skip, please do so before the 10th of the month. We will put your billing and shipments on pause for the month. If you do not click "skip" before your bill date, it will charge you. 

If you have already been charged for the month, we will apply the charge to your next month and push out your billing date. You will be able to see the next billing date on your account.You will only be able to do skips in chunks. For example, if on 1/9, you decide to skip 2 months, you will skip January and February. However, if on 1/11, you decide to skip March as well, your account will not allow you to do so until 2/16. Alternatively, on 1/20, you can un-skip and then skip for 3 months for January, February, and March.

If you received an email confirmation from us that we have canceled your account*, you will not be billed for your membership again (unless you purchase Artisan Shop Items separately).

Your membership page shows that your membership is still active because you still have prepaid months left. We will keep your account active until the end of your prepaid period. After your last prepaid month, your account will switch to "inactive."

*If you did not receive an email confirmation within 10 minutes of canceling your account, reach out to our Customer Support Team to confirm your account is cancelled.

Contact Form

Almost all of our memberships are recurring, including most gift memberships. 

To see if you have a recurring or prepaid membership, please check your itemized receipt you received when you made the purchase. This will advise whether you purchased a prepaid or recurring membership. Additionally, if you have a prepaid membership, there will not be a next billing date listed under "Billing Info" or "Manage Membership". 

If you would like to cancel or prevent your membership from recurring, you can easily set your account to cancel at the end of your current billing cycle through the Settings Tab in your account. Make sure to cancel it before your next billing date. 

Shipping & Tracking

We hope that you love your new GlobeIn products! As GlobeIn products are unique, handcrafted, and specially designed by artisans, we do not offer returns, refunds, or exchanges for most products. 

Most orders placed on our website will ship within 7 business days. As you know, we work with artisans all around the globe, which means some orders will be shipped directly from their country of origin. In these cases, your order will arrive in the U.S. within 7-14 business days and tracking will not be available until then. Once it arrives in the U.S., you will receive an email with tracking information.

You can find tracking information for all of your orders under the ‘Order History’ tab in your account and also in the tracking email that will be sent. Please note that some items may also ship separately and you will receive a separate tracking number for each shipment. 


If you would like to know how long your order will take to arrive, arrival dates will differ depending on location.

Typically, we will send you an email with tracking information after your order leaves our warehouse. Please make sure to check your spam folder, since sometimes our emails get sent there.


If you are still unable to locate that email, you can also find your tracking information under the ‘Order History’ tab in your account.


If all else fails, please contact us and we will happily provide you with a link!

Contact Form

Join the conversation in our Maven's Group on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans.  We share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces! Share tips, favorites, recipes, and more. Join today!

GlobeIn Maven’s Community!

We work with many artisans and artisan partners all over the globe, which means your order can be shipped with a variety of carriers such as FedEx, USPS, UPS, DHL, etc. The carrier unfortunately cannot be chosen by the customer, as this is decided by our Fulfillment Center and artisans. 

If your address does not accept one of these carriers, please consider using a different address such as a work, friend’s or family member’s.

As you know, we work with artisans all around the globe, which means some orders will be shipped directly from their country of origin. In these cases, your order will arrive in the U.S. within 7-14 business days and tracking will not be available until then. Once your order does arrive in the U.S., the shipping times below will apply:

** 5-10 business days for standard contiguous USA shipments

** 15-25 business days for standard non-contiguous USA and Canada

We are unable to guarantee delivery dates at this time.

Sometimes items end up being broken in transit, and we are more than happy to replace your item for you within 30 days of delivery*. If we do not have replacement items, we will give back Maven Points or refund you for that item. 

Please contact us with the following information:

Contact Form

Order numberThe email associated with the accountThe name/color/size/design of the productA picture of the damaged item

*If it has passed 30 days of delivery, we are not able to accommodate replacements.

Oh no! We are so sorry to hear that your shipment was missing an item. We are happy to rectify this for you within 30 days of delivery*. This doesn't happen very often but if it does, please contact us with the following information:

Contact Form 

- Order number

- Name of missing item(s)

- Email that the order was placed under

Our Customer Success Team will be happy to help you!

*If it has passed 30 days of delivery, we are not able to accommodate replacements.

If you sign up for a Premium Membership, your total membership amount includes a $10/month shipping charge included in your upfront charge ($22/month for Canada). This amount is then given back to you every month in the form of Maven Points to be redeemed towards your purchase.


If you have a Maven Membership and make a purchase through the Artisan Shop or through Box Builder, you will receive a flat rate shipping fee of $9.95 per order ($12/order for Canada). 


If you are shopping on our website as a guest, there will be a $9.95 flat rate shipping fee per order ($15-$25/order for Canada).


*Please note that Taxes may apply.

We typically use FedEx and/or UPS as a consolidator for domestic shipments, but the final delivery is usually made by USPS. For all Canada shipments, we use FedEx International and sometimes DHL.  

Yes, we ship to APO/FPO/DPO boxes! We would be honored to share the love with those overseas. Please note that shipping to these locations can sometimes take longer. Typical delivery times take a few weeks but can range from 15 to 45 business days.

Your order will not ship with a receipt or an invoice. We do not include pricing in our shipments. 

Tracking updates:

- Packages are scanned at various points throughout shipment and it is common for there to be gaps between scans and updates. 

- Please allow up to 3 business days for the status to change, then check again. 

- If the tracking information fails to update after that time, or your package has not moved from one location in several days, please contact us and we would be happy to investigate further!

Contact Form

 

Tracking says “Pending”:

- Oftentimes there is an estimated delivery date that will later be switched to “Pending.” This means that FedEx is unable to give an accurate delivery date at this time, but that your shipment is still in progress. Packages are scanned at various points throughout shipment and it is common for there to be gaps between scans and updates.

- Please allow up to 7-10 business days for your tracking to update from “Pending.”

If your tracking has not updated or your package has not delivered in that time frame, please contact us and we would be happy to investigate further!

Contact Form

This means that the box is being sent back to us. This could be because the address was undeliverable or the items appeared to be damaged. We will be happy to rectify this for you! Contact us with a confirmed address and we will be glad to help you right away.

Contact Form

As GlobeIn products are unique, handcrafted, and specially designed by artisans, we do not offer returns, refunds, or exchanges for most products. Especially for items that are listed as “assorted”, which means we cannot guarantee the exact color or design you are seeing in a photo.

Billing

If for any reason you aren’t happy with your membership experience, you can cancel anytime and have access for your remaining prepaid months. You can cancel right from your membership settings.

GlobeIn memberships are set to renew automatically (with the exception of prepaid gifts). Renewal dates are provided at checkout, in your itemized receipt, and in your GlobeIn account, so as to avoid any surprises. If you were billed a renewal for your membership and don’t want to continue, you can still cancel directly in your membership settings and have access for the remaining prepaid months. If you're having trouble, please don't hesitate to contact customer support.

While we happily provide monthly Maven Points for Premium Members, we aren’t able to provide refunds on any type of membership.

Working with artisans making handmade products means that we need to place orders 6+ months in advance, to account for the time-consuming traditional techniques used to create the products, shipping timelines from multiple suppliers all over the world, and necessity of all products arriving in time to make it into our Box Builder. Considering the number of different Box Builder choices we offer each month, this makes for a huge logistical process with many variables taken into account by our product team. When you place your order, we use this information to plan ahead and ensure we’ll have enough products for all of our members in six months time. 

As a business that practices fair trade, our goal is to help the artisan groups we work with make a sustainable livelihood. That’s why, unlike other retail businesses, we do not cancel orders to accommodate fluctuations in demand. We always commit to the orders that we place with artisan groups, which is why we ask you to commit to the length of your membership so that we can plan accordingly. 

Our fair trade model also means that rather than paying for items months or more after we receive them, we pay a portion upfront or upon shipment notice. This is one of the reasons that we use a membership model rather than relying on one-off purchases, so we can be sure that we can cover the costs of paying for these items before we commit to them.

While we hope you love your membership, we totally understand if it’s not for you, and that’s why we make it really easy to cancel and still have access for your remaining prepaid months.


Your GlobeIn membership helps change lives across the globe and we hope you enjoy learning about the products and artisan stories we discover for you!

Your first bill date will start when you purchase your membership and they will continue on that same day (or around that day) for every billing cycle. We are unable to make bill date changes at this time. 

Examples:If you signed up on August 20th for a monthly membership, you will get billed on August 20th for your first month and September 20th for your second month. If you signed up on August 20th for a 3-month recurring membership, you will get billed for the first cycle on August 20th and November 20th for the second cycle. 

You can find your next bill date and renewal amount in your itemized email receipt you received after checking out. To find your bill date and next bill amount within your account settings, follow these steps below:

1. Log into your Globein account

Sign In

2. Click "Settings" near the top, middle of your screen.

3. Click on Billing Info > History 

If/when you decide to end your membership, we will immediately stop billing but you will have access for your remaining prepaid months. 

1- Login to your account.

Sign In

2- Click on "Settings" in the navigation bar in the top left 

3- Click on “Billing Info”

4- You will then be able to edit your payment information or add new payment information

 

If you don't see this link, please contact us.

Contact Form

If you notice a charge that you are not sure of, it will most likely be:

From your renewal dates, for shipping related charges, or an option 4th Box builder item.


If you have double checked that it was none of these, please reach out to our Support Team and we would be happy to look into this for you!

Contact Form

At this time, Maven Points cannot be used to pay for your membership. Maven Points can only be used to pay for orders and redeem special promo codes to be used on Artisan Shop and Box Builder purchases.

Please note that we are unable to refund any unused Maven Points. However, they do not expire and they will roll over month after month to be used when you wish.

PLEASE NOTE: Maven Points expire after 6 months. 

If your account shows that you have a charge or payment problem, it most likely means that we have tried to bill your payment method on file but we were not able to successfully process the transaction. This may mean that your membership is currently inactive, your orders may not ship out, or your Artisan Shop and/or Box Builder order may not go through.

First, we suggest updating your billing information.

If you're still having trouble, we would be happy to assist you! Please contact us as soon as possible with the following information:

Contact Form

- The email that is associated with your account

- Whether you would like to put the order through for your items if you have an unpaid order

- Whether you would like to continue with your membership

Gifts

How exciting! A GlobeIn Premium Membership is a great gift! Every month, you will receive Maven Points that you can spend in the Artisan Shop or on curating your own box through Box Builder.

You are able to shop in the Artisan Shop all month long and you will receive email updates when new items are released. Box Builder will be open from the 1st - 15th of every month through your account and you will be able to personalize your own box. Each purchase through Box Builder will come with an emailed brochure that gives the backstory of each item and the artisan’s story.

All of our gift memberships are recurring and will be billed to the original payment method used to purchase.

Join the conversation in the Maven's Group on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans.  We share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces! Share tips, favorites, recipes, and more. Join today!

GlobeIn Maven’s Community!

Giving a GlobeIn membership as a gift is easy! You have the option to gift either a 6-month or 12-month Premium Membership to a loved one. With this Premium Membership, they will receive monthly Maven Points to spend on Box Builder or in the Artisan Shop. You also get to choose what day they receive their Welcome Email to get started. As soon as they complete their account through that Welcome Email, they can start shopping!

To purchase a gift membership for someone, you can follow the link below to our checkout page and be sure to click on the “This is a gift” box!

Gift A Membership

All of our memberships are recurring and will be billed on either a 6-month or 12-month basis.

Of course! GlobeIn products make great 1-time gifts as well. Take a look at the wonderful items available in our Artisan Shop.

Artisan Shop

You can also purchase a gift card if you want them to be able to pick out their own gift (it's also great if you need to gift something last minute)!

Gift Cards

At this time, GlobeIn does not offer any gift memberships that are not recurring. All memberships purchased on our website are automatically recurring. During the purchase process, the Order Summary section will explain what your renewal charge will be and when the next charge will happen.

If you purchase a recurring gift membership for someone and only want to pay the initial charge at sign up, the Customer Support Team can help. Please use the to get in touch with a member of our Customer Support Team. They can set the gift membership to cancel at the end of the current billing cycle and it will not renew.

Contact Form

No, the prices for our gift Premium Memberships and our non-gift Premium Memberships are the same.