FAQs
How it works?
What is Box Builder and how does it work?
Our Box Builder feature allows you to select 3 artisan crafted items from over 30 of GlobeIn’s most popular products. This will allow you to build a custom box curation of the exact items you want!
Box Builder will open at 6pm PST (9pm EST) on the 1st-15th of every month for Premium Members, and from the 2nd-15th for Maven Members. For Premium Members, Box Builder equals the cost of your membership every month and can be paid in full using your Maven Points. For Maven Memberships, it will equal $50. No matter what combination you create using Box Builder, the retail value of these items are worth $70-$100!
Your Box Builder order will ship within 7 business days of ordering. You will also receive a Digital Brochure! When you purchase your three Box Builder items, you will receive an email telling the story of the artisans behind them.
Here’s how it works:
1- Box Builder opens at 6pm PST (9pm EST) on the 1st-15th of every month for Premium Members, and from the 2nd-15th for Maven Members
2- Choose the “Box Builder” option from the top menu bar in your account.
3- Follow the prompts to select 1 item from each of the 3 different categories to build your custom box!
4- Your Digital Brochure email will be sent and your personalized box will ship within 7 business days.
Additional Box Builder Features:
Premium Gift Wrap: Gift Wrap is available for most items in Box Builder. Premium Members receive their first individually gift wrapped item for free and all additional items selected for premium gift wrapping will be $3. Maven Members receive their first individually gift wrapped item for $1 and all additional items selected selected for premium gift wrapping will be $3.
Optional Fourth Category: After selecting your products from the first three categories, you will be taken to the option fourth category. This is where you can add additional items to your box! The cost of the items in this category varies and are clearly listed under each product. You can add as many different items as you wish to your box and your order total will be updated in your cart as you go so you can easily keep track of your new total.
**Please note: You are only allowed to select 1 item per category. We cannot substitute any items that are not already in that category.You will not be able to finalize and purchase your Box Builder order until you select all 3 items.If you don’t want to use the new Box Builder feature, not to worry! You still have access the Artisan Shop as usual.
If you have any questions about this feature, you can join the conversation in the Maven’s Group or contact Customer Support to get in touch with our Support Team.
I'm shopping as a Guest - How do I use a promotional code or coupon?
- To checkout as a Guest in the Artisan Shop, you will see a "Gift card or discount code" box on the right hand side during checkout.
- When signing up for a membership, you will see a coupon code box on the right hand side during checkout.
Things to note:
When entering the code in the box that appears, the price will adjust if the code is valid. We only allow one coupon per customer per membership. If you are shopping as a Guest, you won't have access to members-only pricing and won't be able to earn as many Maven Points!
I'm interested in a sold out item in the Artisan Shop. Will you get more in stock?
Due to the handmade nature of our items, we are only able to have a limited stock of items in the Artisan Shop. These items are not made on a manufacturing line, so we are unable to have an unlimited amount of product. The artisans make as much as possible without sacrificing quality or their well-being.
If you see something in our Artisan Shop that is sold out, you can enter your email address to be notified when we get more!
To do so, click on the product you are interested in. Under the item's measurements, click "email when available" and enter your email address.
Maven Rewards
What is the GlobeIn Maven Rewards program?
The GlobeIn Maven Rewards Program is our way of celebrating and rewarding you for shopping with us! You'll get points for purchases, reviews, and more.
To join:
Create an account on this page:
To log in and get points:
Click on the Maven Rewards icon in the bottom right corner and follow the prompts.
Start shopping, reviewing, and referring! As long as you are logged in to your Maven Rewards Program account, you will receive the points.
*Please Note that those who have memberships have more ways to earn than nonmembers.
How do I earn Maven Points?
Earning points is as easy as spending them! You can earn points just for joining, placing orders, reviews, and so much more!
How do I spend my Maven Points?
Redeeming your points for discounts and payment towards your purchases is as easy as earning them! During checkout, you can select the amount of points you would like to apply. This will be located right at the top of the checkout page.
Once your points are redeemed, they will automatically be removed from your account. If you would like to redeem them to use on a future order, or to gift a coupon to someone else, go to the Rewards area of our website and use the popup at the bottom right to redeem your points for a coupon code that will be automatically generated for you as well as sent to you through email.
PLEASE NOTE: Maven Points expire after 6 months.
How can I refer a friend?
If you already signed up for a Rewards Account, you are able to refer a friend! If you're not, sign up here:
How to do it:
Click on the “Maven Rewards” icon in the bottom right corner of the websiteYou will then see the referral box when logged inShare the code with a friend or post it to your social media!
For the promotion, when someone makes a purchase using your referral code, they get $20 off a $70 order and so do you!
Join the conversation in the Maven's Group on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans. We share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces! Share tips, favorites, recipes, and more. Join today!
About & Impact
Where do you source your products from?
We source our products from artisans and farmers in remote regions all over the world. We purchase the majority of the products directly from the producers, making sure that we pay fair prices and build relationships to ensure that we are making a positive impact. Sometimes we also source through partner organizations and nonprofits that align with our mission of sourcing ethically. Our orders are usually much bigger than any others these producers receive, often allowing them to hire additional help and make a big difference in their community.
Take a look at where we sourced some products from in 2020:
Your Account
How do I log into my account and access my membership settings?
1- Go to our site and click 'Sign In' > Login in the top right-hand corner. If you are logging in on mobile, click on the 2 lines symbol in the top left-hand corner. (If you are logging into your account for the first time, you will need to "Create Account" and set up your login using the same email you used to purchase.)
2- Once you are logged in, select “Settings” at the top of the page.
3- You will then see a menu on the left. You will have options including your “Order History/Tracking,” “Shipping Info,” “Billing Info,” and “Manage Membership.” If youhave multiple accounts, you will also have the option to select the one you wish to see under “My Memberships".
Join the conversations in the Maven's Group on Facebook! Here, you can connect with other members who love GlobeIn and support our artisans. We share sneak peeks of new products, promote sales and special offers, post important updates, and chat about our favorite GlobeIn pieces! Share tips, favorites, recipes, and more. Join today!
How do I change the email address on my account?
1- Log into your account.
2- Select “Settings” at the top of the page
3- You will see the option to “Edit” next to your email under "Personal Info"
4 Enter in your new email address and click the pink “Save” button
Please feel free to contact our Support Team if you experience any issues while updating your email address.
Can I skip a month for my Premium Membership?
Yes, the Premium Membership is the only one that allows a customer to skip! You can place a skip on your account at any time. We would like to note that skips will take effect the following month. You are not able to skip the current month of your membership.
Example: If you place a skip on your account on January 2nd, your skip will begin on February 1st.
How to skip:
1- Once you login, from your account page click on "Settings" at the top of the page
2- Scroll down and click on “Manage Membership” in the menu on the left
3- If you have multiple memberships, locate the membership you would like skip and click on the "Manage" button for that membership
4- Select the "Skip Membership" button
5- Make sure to go through all of the steps
Note: If you are placing a skip on your account to push back your next billing date, you will need to make sure the skip is placed on your account the month before so it takes effect on the 1st of your billing month.
You will be able to confirm your next billing date in your account through the setting tab.
Shipping & Tracking
Billing
When and how much will I get charged? When is my next bill date?
Your first bill date will start when you purchase your membership and they will continue on that same day (or around that day) for every billing cycle. We are unable to make bill date changes at this time.
Examples:If you signed up on August 20th for a monthly membership, you will get billed on August 20th for your first month and September 20th for your second month. If you signed up on August 20th for a 3-month recurring membership, you will get billed for the first cycle on August 20th and November 20th for the second cycle.
You can find your next bill date and renewal amount in your itemized email receipt you received after checking out. To find your bill date and next bill amount within your account settings, follow these steps below:
1. Log into your Globein account
2. Click "Settings" near the top, middle of your screen.
3. Click on Billing Info > History
If/when you decide to end your membership, we will immediately stop billing but you will have access for your remaining prepaid months.
How do I update my billing information?
1- Login to your account.
2- Click on "Settings" in the navigation bar in the top left
3- Click on “Billing Info”
4- You will then be able to edit your payment information or add new payment information
If you don't see this link, please contact us.
Gifts
How do I gift a membership?
Giving a GlobeIn membership as a gift is easy! You have the option to gift either a 6-month or 12-month Premium Membership to a loved one. With this Premium Membership, they will receive monthly Maven Points to spend on Box Builder or in the Artisan Shop. You also get to choose what day they receive their Welcome Email to get started. As soon as they complete their account through that Welcome Email, they can start shopping!
To purchase a gift membership for someone, you can follow the link below to our checkout page and be sure to click on the “This is a gift” box!
All of our memberships are recurring and will be billed on either a 6-month or 12-month basis.
