COVID19 Shipping FAQs
Here are a few of the questions we’re hearing most. For anything else, don’t hesitate to reach out to our team at email@example.com . Stay safe and well!
Are you still shipping orders?Yes. Our shipping team works out of Georgia, USA and we’ll continue to ship orders 5 days per week as long as it’s safe for our team and permitted by local regulations.
Our shipping team is complying with current local regulations by reducing their workforce and increasing the distance between each worker, as well as limiting exposure by using disinfectants to sanitize all work and common area surfaces multiple times daily; requiring frequent breaks to enable employees to wash their hands; restricting the size of groups in common area to ten or less; and insisting that any employee with symptoms of illness remain home and self-quarantine.
These changes will have an impact on daily production capacity, however every effort will be made to ship orders as fast as possible, while protecting the health of employees and their families.
How long will it take to receive my Artisan Shop order?In-stock items typically ship within 48 hours. Our Artisan Shop only displays items that are in-stock, and that means they aren’t affected by delays in international shipments coming into the United States.
We use Fedex Smartpost as a consolidator for domestic shipments, but the final delivery is usually made by USPS. International shipments will vary based on country.
FedEx has not announced any delays at this time, so orders will ship according to the regular shipping times, which can range between:
- ○ 5-10 business days for standard contiguous USA shipments
- ○ 15-25 business days for standard non-contiguous USA, Canada, and other international shipments
I have a question about a specific order.Once your order ships, you’ll receive an email notification so you can track it every step of the way.
For any questions about placing an order or the status of a current order, email us at firstname.lastname@example.org and we'll get back to you as soon as possible.
Is the GlobeIn team practicing social distancing?Absolutely. We’re taking every precaution to keep our team safe and healthy, and to stem the spread of this virus.
All staff who can work from home, are working from home. In our warehouse, we’ve reduced staff, increased the distance between each worker, and use disinfectants to sanitize all work and common area surfaces multiple times daily.
Are GlobeIn’s artisan partners safe?Many of our artisan partners work from home or in small, rural workshops, and have continued to do so safely.
Our partners in larger workshops have taken additional precautions, including the addition of extra handwashing stations, scaling back production and scheduling workers on alternate days to reduce the number of people in workshops. Some partners have halted production for 2-3 weeks to prioritize the health of their workers and comply with local government guidelines.
We work with artisans in many countries around the world. Governmental reactions to this pandemic vary, including orders to shelter-in-place or halt commercial air travel. This may mean slightly longer timelines to restock items once they sell out, and some new products being delayed.
Please know that we are committed to continuing to provide a sustainable income for our partners during this time. If you would like to contribute to our Artisan Fund that is raising money preemptively for any of our artisan partners that are affected by COVID-19, you can here.